Legal

Refund Policy

Last updated: August 24, 2026

This Refund Policy explains how refunds work for BroFInAi's paid subscription plans (Bro Core and Bro Max), purchased and billed through our payment processor, Paddle.com Market Limited ("Paddle"). It should be read together with our Terms of Service and Privacy Policy.

1. Free Plan & Free Trials

Bro Lite is free to use with no payment required. Where a free trial is offered on a paid plan (for example, a 7‑day trial on WhatsApp), you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and billing begins — no refunds are issued simply for forgetting to cancel a trial, but you can cancel at any time going forward to stop future charges.

2. General Refund Policy

Subscription fees for Bro Core and Bro Max are billed in advance on a recurring monthly basis. Because you have access to the full plan for the billing period you've paid for, fees are generally non‑refundable, including for partial months, unused features, or early cancellation. This mirrors standard practice for digital subscription services and is stated in our Terms of Service.

3. Exceptions — When We Do Refund

We will review refund requests made in good faith on a case‑by‑case basis, and may issue a full or partial refund where:

  • You were charged due to a billing error or duplicate charge on our end.
  • A technical fault with the Service prevented you from using core features for a significant part of your billing period, and our support team was unable to resolve it.
  • You were charged after a cancellation request that we failed to process correctly.
  • Refund is required under applicable consumer protection law in your country.

4. How to Request a Refund

To request a refund, contact us within 14 days of the charge with your registered WhatsApp number or Telegram username and the reason for your request:

We aim to review and respond to every refund request within 5 business days. Approved refunds are issued to your original payment method via Paddle and may take 5–10 business days to appear, depending on your bank or card issuer.

5. Cancelling Your Subscription

You can cancel Bro Core or Bro Max at any time from your dashboard or by asking the bot to cancel your plan. Cancellation stops future billing but does not itself trigger a refund — you'll keep access to your paid plan until the end of the billing period you've already paid for, then your account moves to Bro Lite.

6. Chargebacks

If you believe you were charged in error, please contact us first so we can resolve it directly — this is faster than a chargeback. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is investigated by Paddle.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

8. Contact Us

Questions about this Refund Policy? Reach us at support@brofinai.com.